Refund policy

Final Sale Policy

Because our commemorative products are custom-made and personalized, all sales are final. We do not accept returns, exchanges, or cancellations once an order has entered production.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or contains an error made by Professional Research Services, please contact us at prsawards@prscom.com as soon as possible. Include your order number, a description of the issue, and photos of the product and packaging so we can evaluate the problem and make it right.

If a replacement or return is necessary, we will provide instructions on how and where to send the product. Please do not send an item back without contacting us first, as unauthorized returns will not be accepted.

Please carefully review all names, specialties, colors, and other personalization details before submitting your order. We are not responsible for errors in information provided by the customer.

Refunds

When an eligible refund is approved, it will be issued to the original payment method within 10 business days. Please allow additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at prsawards@prscom.com.